5960 Howdershell Road, Suite 103
Hazelwood, MO 63042
314-731-3135
314-831-4831
Hazelwood, MO 63042
314-731-3135
314-831-4831
Administration Office:
636-227-6993
636-227-6993
6651 Chippewa, Suite 207
St Louis, MO 63109
314-646-8131
314-353-9220
St Louis, MO 63109
314-646-8131
314-353-9220
Hazelwood, MO • 314-731-3135 | St Louis, MO • 314-646-8131 | Administration: 636-227-6993
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FAQ's
1. How long has the agency been in business?
SSU is a family owned and operated home care agency that has been serving clients since 1987.
2. How are the employees screened?
The following process occurs before hiring an employee: an in person interview is given at one of our offices, then a potential employee must attend an in-service given by the agency nurse, next their employment history is evaluated (including work refernces), we then process the applicant through Jefferson City, where the Missouri Dept. of Health checks further to make sure there is no criminal record, and that their name does not appear on the EDL (Employment Disqualification List). The final step before sending the caregiver into the field is bonding the employee.
3. How qucikly can we receive help in our home?
First, the Director of Nurses will make a visit (free of charge) to the potential client's home for an assessment. After this visit, a personalized care plan is written up, which includes the type of care to be received in the home. We can normally staff an hourly case by the next day. If Live-In service is needed, this may take 1-2 days.
4. What does the fee billed by the agency cover?
The employee's salary, all necessary taxes, worker's compensation insurance, bonding, professional and general liability insurance, and other employer expenses.
5. What happens if a caregiver does not show up for work, or calls in sick?
Once the office staff is notified, we immediately begin calling on a pool of caregivers in order to find a replacement. From the beginning, we recommend that the client accept more than one caregiver so that there is someone else (familiar with the client) in case of an emergency. The office staff is available to be contacted 24 hours a day, 7 days a week.
6. Do we have to sign a contract in order to receive service?
No, all of our staffing is done on a weekly basis. You will be called to confirm service for the upcoming week in advance. Service may be terminated at any time.
7. Is a company represenative available 24 hours a day?
Yes, after office hours, there is an "on-call" person available to assist you with any of your needs. A company nurse is also just a phone call away.
8. If a caregiver is not meeting my expectation, how soon should I notify the office?
Although we try very hard to send the right person, occasionally we may have to send several caregivers to the home before the perfect match is made. If you are not satisfied with your caregiver, we ask that you contact us as soon as possible. This will give us sufficient time to look for a replacement.
9. Do you service clients on the weekend, and is there any additional charge?
Yes, we do staff the weekends, and there is no extra charge.
